Privacy policy

At Elodie Rose Candles, your privacy is very important to us. We only collect the information necessary to process your orders, such as your name, shipping address, email, and payment details.

We use this information exclusively to:

  • Fulfill and ship your orders.

  • Communicate with you about your purchase.

  • Improve our services and customer experience.

We never sell or share your personal information with third parties, except trusted providers like payment processors and shipping carriers who help us deliver your order.

By using our website, you agree to the collection and use of information in accordance with this policy.

Terms & Conditions

Welcome to Elodie Rose Candles. By purchasing from our website, you agree to the following terms:

  1. Payments

    We accept secure payments through [Stripe/PayPal/Credit Cards—use what you configured].

  2. Orders & Shipping

    All orders are processed within 3–5 business days. Shipping times may vary depending on your location.

  3. Returns & Refunds

    Due to the nature of our handmade products, all sales are final. However, if your item arrives damaged or defective, please contact us within 7 days of delivery and we will do our best to make it right.

  4. Product Safety

    All our candles are made with natural soy and/or beeswax. Please burn candles responsibly and never leave them unattended. Elodie Rose Candles is not responsible for any misuse of products.

  5. Changes to Terms

    We reserve the right to update these terms at any time.


Refund & Return Policy

At Elodie Rose Candles, each candle is handmade with care. Because of the custom and personal nature of our products, all sales are final.

However, your satisfaction is very important to us. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email address]. We will gladly offer a replacement or store credit.

To process your claim, please provide:

  • Your order number

  • Photos of the damaged or incorrect item

  • A brief description of the issue

We are unable to accept returns or issue refunds for:

  • Used candles

  • Items damaged due to improper use (such as leaving a candle unattended or burning it incorrectly)

  • Change of mind after purchase

We reserve the right to determine whether a replacement or credit is issued.

Thank you for supporting our small business and for understanding the handmade nature of our products.